top of page

Frequently Asked

  • Who Is Taylor J's Crates and Kennels?
    We are a family-owned and operated business. We are located in Stanley NC. We are a two person workshop Michael and Tabetha Moore.
  • What Are Your Kennels Made From?
    Our dog crates are made from Natural Pine & Rebar. All of our finishes are pet safe and durable for decades of use. If you ever need touch up paints or stains Contact us and we can help you.
  • How Do I Order?
    You can email us your ideas or a pic of a crate you would like built. We will always contact you and discuss or confirm your design (size, options, finishes). If ordering a custom crate via email, we will send an quote with total and the price of 25% deposit due (non-refundable). Once you have approved quote and paid deposit we put you on the books to begin construction. At this point, we can not offer any refunds. Once the crate is complete the final amount of payment is due. And we will contact you to discuss delivery or pick up options.
  • What kind of finished do you use?
    We use an oil-based stain with a water-based polyurethane finish to help your dog crate last a long time.
  • What forms of payment do you take?
    We offer Cash App, Paypal, Stripe, and Venmo.
  • When do I complete my payment on crate or kennel?
    Your payment in full is due upon finishing of crate or kennel. Not on day of Delivery or Pickup.
  • What is the Turn Around Time?
    The current turn around time is 28-35 days. But may vary.
  • I’m Picking Up My Kennel From Your Shop, What Should I Bring?
    If you’re within driving distance from our shop in Stanley North Carolina you are more than welcome to come pick up your kennel to save delivery costs. It’s important to make sure your kennel will fit into your vehicle; for this reason, we feel pick-up trucks are best. A large SUV or Minivan will hold up to our Medium Double Dog Kennel. Many customers have found that renting 5x8 Uhaul trailer to be an inexpensive option for transporting their furniture if their vehicle won’t hold it. You should bring: moving blankets, and rope or ratchet straps to secure your kennel for transport. We will be available to help load and secure your kennel.
  • Where do you deliver to?
    North Carolina, South Carolina, Georgia, Virginia, Tennessee, We will deliver up to 225 miles from our location in Stanley NC. (please contact first to discuss) -Delivery will be scheduled with a 2 hour time slot, must be home to receive. please email us at to see if we deliver to area.
  • How much is delivery cost?
    Delivery starts a $100. and may as much as $600. depending on location within our delivery limits. We also ask for someone to help with dog crate once we arrive at destination. Other - Please contact and ask prior to order.
  • Do you deliver outside of North and South Carolina?
    Yes we do deliver crates to other state. We do offer free pick up at our location, and deliveries to North and South Carolina, Georgia, Virginia, Tennessee, West Virginia.
  • Will you deliver and bring in home?
    We will deliver crate to your home and bring it in on main level only. The crate typically weighs between 40 to 200lbs. Be sure to have one or two people available at the time of delivery to help with your new custom furniture.
  • What if my dog chews up my kennel?
    We cannot be liable for chewed up kennels. *We suggest spraying your kennel with a "no chew spray" such as bitter apple to help prevent your pups from chewing the wood or "upgrade" to metal edging chew guards for the inside of kennel
  • Can I Order A Custom Size?
    Absolutely! Please let us know what you have in mind. If you can think it, we can make it! Email us at
bottom of page